Pollution Hotline

Pollution Incidents

Are those incidents which cause or have the potential to cause material or serious environment harm. 

Pollution Incidents requiring urgent attention should be reported via Pollution Hotline 1800 064 567. The Pollution Hotline is a one-stop shop for public reporting of pollution incidents requiring urgent attention.

This is a 24 hour free call service.  Calls are directed immediately to a 24 hour on-call Authorised Officer of the Waste Management and Pollution Control Act via a call centre. 

Environmental Nuisance

Noise, dust, odour and smoke are generally low level pollution incidents and may be described as environmental nuisances.  Environmental nuisances are generally considered complaints.  To facilitate the resolution of complaints the following guides are available on the web or currently under development.

Complaints are managed in accordance with the Environmental Operations Unit Complaints Management Process. Directions for lodging a complaint are outlined in the factsheet Lodging a complaint.

The factsheet provides a stepped process in the resolution of complaints beginning with discussion and mediation.   It recommends keeping a log of all events including time and duration of nuisance and steps taken to resolve the issue. 
Environmental nuisance complaints are submitted in writing, using the prescribed form,  to:

Environmental Operations
Environment and Heritage Division
Department of Natural Resources, Environment, The Arts and Sports
PO Box 496
PALMERSTON  NT  0831

Agency Referrals

Often what is considered a pollution incident or an environmental nuisance is not and may be better dealt with through another mechanism.  A list of common concerns and the appropriate managing agency, Agency Contacts, is provided to assist in a more timely resolution of the concerns.   Calling these agencies directly will ensure the Pollution Hotline is free to attend urgent pollution incidents.